Time Management Certification
TARGET GROUP
Suitable for all employees and employers
OBJECTIVE (need to satisfy 3 elements, that is, condition, action & standard)
With the knowledge and skills acquired at the end of the training programme, the trainees will be able to learn to manage their time and prioritize their list of goalsin order to achieve their desired results on time.
TRAINING PROGRAMME OUTLINE
See below
TRAINING METHODOLOGY
Lectures, case studies, role-plays and group presentations.
Customer Service Management Course Coverage
A. Overview of Time Management
B. Monitoring Time
C. Methods of Monitoring Time
D. Planning Time
E. Defining Goals
F. Time Management Tools & Systems
G. Technology
H. Crisis Management
