Team Building Certification
TARGET GROUP
Management, Supervisor and Department Heads, All workers or staff
OBJECTIVE (need to satisfy 3 elements, that is, condition, action & standard)
With the knowledge and skills acquired at the end of the training programme, the trainees will be able to learn the components of a successful team and the stages of its development, master the skills of managing projects, making decisions and solving problems in a team setting in order to create strong and united working teams and take the company to the next level of achievement.
TRAINING PROGRAMME OUTLINE
See below
TRAINING METHODOLOGY
Lectures, case studies, role-plays and group presentations.
Customer Service Management Course Coverage (6 weeks program)
| Week One | Week Four |
| Lesson 01 The characteristics of teams- the ways they transform your workplace Lesson 02 The different kinds of teams and the optimal number of members. |
Lesson 07 Communicate in a team setting - different techniques to making the best decisions and solving problems effectively. Lesson 08 Creating a plan for your team - and sharing it with stakeholders and relevant people |
| Week Two | Week Five |
| Lesson 03 The stages that teams go through and how to move successfully through each one. Lesson 04 Developing leadership responsibility: designing and coaching. |
Lesson 09 Virtual teams – what they are, technologies that they use, and how teammates can work well in this environment. Lesson 10 Dealing with common team obstacles |
| Week Three | Week Six |
| Lesson 05 Developing strong relationships with other teammates. Lesson 06 Avoiding boring and unproductive meetings - understanding the ground rules and maximizing a meeting’s full potential. |
Lesson 11 Conflict - what it is, how it comes about, how to handle it, and how it can actually benefit your team. Lesson 12 Assessing your team's progress |
