English Language Achievement Certification
TARGET GROUP
Suitable for all employees and employers
OBJECTIVE
With the knowledge and skills acquired at the end of the training programme, the trainees will be able to:
(a) Improve their speaking skills
(b) Improve their listening skills
(c) Improve their reading skills
(d) Improve their writing skills
TRAINING PROGRAMME OUTLINE
See below
TRAINING METHODOLOGY
Lectures, case studies, role-plays and group presentations.
English Language Achievement Certification
36 Hours Program
Week One
Reading and understanding instructions
Understanding and describing products and services
Week Two
Understanding and completing required documents
Understanding differentiating between formal and informal language
Week Three
Understanding and gathering, analyzing and interpreting data in a given format
Week Four
Understanding and responding to customers’ complaints
Understanding and using appropriate language in negotiations.
Week Five
Understanding and communicating with external parties
Understanding and variety of presentations
